Privacy Policy
PRIVACY POLICY
Last Updated: 22 December 2025
This Privacy Policy
explains how PT. Luxso Villas and Resorts and our subsidiaries and affiliated
companies (collectively, “Luxso”, “we”, or “us”) collect, use, and
disclose (“process” or “processing”) personal information about you when you
access or use our website (the “Site”), contact our customer service
team, engage with us on social media, stay in our properties, or otherwise
interact with us.
This Privacy Policy
does not apply to third-party websites, mobile applications, or services that
may link to or from our Site. Please refer directly to the privacy policies of
those third parties to understand their data practices.
We may amend this
Privacy Policy from time to time. When we make changes, we will update the date
shown above. We encourage you to review this Privacy Policy
whenever you access the Site.
1. Personal
Information We Collect
We collect information
from you directly, from the devices you use, and from third parties. We may
combine information collected through the Site with information obtained
through our interactions with you and other business records. We may use or
share information that has been aggregated (compiled into statistics that do
not identify an individual) or de-identified (stripped of unique identifiers so
that it cannot be linked to an individual) at our discretion.
Personal Information
Collected Directly from You
We collect personal
information you provide directly to us. For example, we may collect information
when you fill out a form, enter your details into a guest book, participate in
a giveaway or promotion, make a booking, engage with us on third-party social
media platforms, request customer support, or otherwise communicate with us.
The types of personal
information we may collect include:
·
Your name
·
Billing and
shipping address
·
Location
·
Email
address
·
Telephone
number(s)
·
Payment
information
·
Date of
birth
·
Gender
·
Any other
information you choose to provide
Children’s Privacy
Our website is not
intended to be used independently by children or minors. We do not knowingly
collect personal data directly from children without the involvement or consent
of a parent or legal guardian. Where bookings include children, any personal information
relating to them is provided by a parent or legal guardian solely for the
purpose of completing the booking and delivering our services. Parents and
legal guardians are responsible for ensuring that any personal data submitted
about a child is accurate and provided with appropriate consent.
Personal Information
Collected Automatically
When you access or use
our Site, stay in our properties, or transact with us, we automatically collect
certain information, including:
Transactional
Information:
Details of bookings or purchases, including stay dates, purchase amounts, and
transaction locations.
Device, Log, and
Usage Information:
Information relating to your browsing activity, such as browser type, access
times, pages viewed, links clicked, IP address, and the webpage visited prior
to reaching our Site.
Cookies and
Similar Technologies:
We (and our service providers) use cookies, web beacons, and similar
technologies to gather information. Cookies help us understand usage patterns,
recognise your preferences, and offer a more customised experience. Web beacons
(also called pixel tags or clear GIFs) assist in delivering cookies, counting
visits, and analysing engagement. For more information about cookies and how to
disable them, see the “Your Rights and Preferences” section below.
Location
Tracking:
We may use location-based services to personalise marketing communications,
such as sending geographically relevant messages or adjusting communication
timings to suit your time zone.
Personal Information
from Other Sources
We may receive
information about you from other sources, including social media platforms,
business partners, and public databases. If you sign in to your account through
a social media site, we may access certain information from that platform—such
as your name and account details—depending on its authorisation procedures.
Personal Information
We Derive
We may generate
inferences about you based on the information we collect. For example, we may
infer your location from your IP address or identify potential interests based
on your browsing behaviour.
2. How We Use
Personal Information
We use the personal
information we collect to operate our business, provide our services, and
enhance your experience. Uses include:
·
Providing,
maintaining, and improving our Site, including creating and managing your
account and delivering more relevant content
·
Completing
transactions and fulfilling contractual obligations
·
Detecting
and preventing security incidents or fraudulent activity
·
Monitoring
and analysing usage trends and Site performance
·
Displaying
advertisements relevant to your interests
·
Conducting
internal research and development
·
Authenticating
users and sending updates, alerts, and administrative messages
·
Responding
to your enquiries and providing customer support
·
Communicating
with you about services, opportunities, events, and updates (see “Your
Rights and Preferences” for opting out)
·
Debugging
and repairing issues affecting Site functionality
·
Complying
with legal obligations
·
Facilitating
giveaways, contests, and promotions
·
Any other
purpose disclosed to you at the time of data collection
3. How We Share
Personal Information
We may share your
information as follows or as described elsewhere in this Privacy Policy:
·
With
third-party vendors, service providers, outsourced companies, and consultants
who require access to your information to perform services (e.g., payment
processing, customer service, fraud prevention, hosting, analytics, marketing)
·
With
third-party marketing partners for advertising and commercial purposes
In response to lawful requests or legal processes, including those from public
authorities
·
If we
believe your actions violate our policies or applicable law, or if disclosure
is necessary to prevent harm or financial loss
·
In
connection with business transactions such as mergers, acquisitions, joint
ventures, divestitures, or corporate restructuring
·
With your
consent or at your direction
4. How We Manage
Data Retention
We retain personal
information for as long as required for the purposes described in this Privacy
Policy and as permitted by applicable law. This generally includes retaining
information after the end of our relationship if necessary for our legitimate business
purposes.
You may request
deletion or restriction of your information by contacting us (see “Your
Rights and Preferences”). However, we may retain information for longer
periods where required by law or where retention:
·
Aligns with
statutory limitation periods
·
Enables
compliance with mandatory legal obligations
·
Ensures
accurate records in the event of complaints or disputes
Where processing is
based solely on your consent, your information will be deleted, destroyed, or
de-identified, subject to applicable legal requirements.
5. Advertising and
Analytics Services Provided by Third Parties
We may allow third
parties to provide analytics services and display advertisements on our behalf.
These entities may use cookies, pixels, device identifiers, and similar
technologies to collect information about your use of the Site and other online
services.
This information may be
used to analyse trends, measure the effectiveness of content and campaigns,
deliver targeted advertisements, and better understand your online behaviour.
We may also work with
third parties to show you customised advertising on platforms such as Meta or
Google. These platforms may match hashed information (e.g., your email address)
with user accounts to deliver tailored content. You may have the ability to
control these ads directly through the respective platform settings.
For information on how
to disable cookies, see “Your Rights and Preferences”.
6. Security
We implement robust
administrative, technical, and physical safeguards to protect personal
information from loss, misuse, unauthorised access, disclosure, alteration, and
destruction. While no method of transmission or storage can offer absolute
security, we remain fully committed to taking every reasonable step to
safeguard your information.
7. Your Rights and
Preferences
Account Information
You may update,
correct, or request access to your account information by emailing info@luxsomanagement.com.
You may also request that we amend, de-identify, delete, or restrict processing
of your personal information. Please note that we may retain certain
information as required by law or for legitimate business purposes, and cached
or archived copies may be stored for a limited time.
Opting Out of
Third-Party Marketing
To opt out of having
your personal information shared with third-party marketing partners, please
contact us at the email above. You may withdraw previously provided consent at
any time.
Cookies and Tracking
Technologies
You may refuse or
disable cookies by adjusting your browser settings. Depending on your browser,
you may choose to accept cookies, reject them, or receive a notification each
time a cookie is sent.
Disabling cookies or
similar technologies may limit certain Site functionalities. Deleting cookies
may also reverse previous opt-out selections.
Some browsers transmit
“do not track” signals; however, due to inconsistencies in implementation, we
do not currently respond to such signals.
Promotional
Communications
To unsubscribe from
promotional emails, follow the instructions within those emails or contact info@luxsomanagement.com.
You may still receive non-promotional communications relating to your account
or ongoing business relationship.
Contact Us
If you have any questions
or enquiries, contact us at:
PT. LUXSO VILLAS AND
RESORTS
Jalan Persada No. 18, Kerobokan Kelod, Kuta Utara
Badung, Bali 80361
+62 811-3831-0881
info@luxsomanagement.com